How to Audit Interested Parties Expectations?

Auditing interested parties expectations in the context of ISO/IEC 27001:2013 involves evaluating how well an organization has identified, considered, and addressed the needs and expectations of relevant stakeholders. The interested parties can include customers, employees, suppliers, regulatory bodies, and other stakeholders who have an interest in or are affected by the organization's information security management system (ISMS). Here are steps you can follow to audit interested parties' expectations in the ISO27001 context:

Identify Interested Parties: Begin by identifying the relevant interested parties. These can be determined through stakeholder analysis and consultation with various departments within the organization.

Determine Expectations: Understand the expectations of each interested party regarding information security. This can involve analyzing contractual agreements, legal requirements, customer feedback, and other relevant documents.

Review Documentation: Examine the organization's documentation, including the Statement of Applicability (SoA), risk assessments, policies, and procedures. Ensure that these documents adequately address the identified expectations of interested parties.

Conduct Interviews: Interview key personnel responsible for managing relationships with interested parties. Discuss how the organization identifies and manages the expectations of these parties in the context of information security.

Review Communication Processes: Evaluate the effectiveness of communication processes in place to address the expectations of interested parties. This may include reviewing internal communication procedures, customer communication channels, and feedback mechanisms.

Assess Compliance: Verify whether the organization is complying with relevant legal and regulatory requirements related to information security. This includes understanding the expectations set forth by external bodies and stakeholders.

Evaluate Monitoring and Measurement: Review the organization's processes for monitoring and measuring performance against interested parties' expectations. This can include incident response mechanisms, performance indicators, and other relevant metrics.

Examine Improvement Actions: Assess how the organization addresses non-conformities and takes corrective actions to improve its ability to meet the expectations of interested parties. This may involve reviewing incident reports, corrective action plans, and continuous improvement processes.

Check Risk Management Practices: Evaluate how the organization considers and manages risks associated with interested parties. This includes understanding the potential impacts on information security and taking proactive measures to address these risks.

Audit Trail and Records: Ensure that there is a clear audit trail and records that demonstrate how the organization has considered and addressed the expectations of interested parties. This includes documentation of risk assessments, corrective actions, and communication logs.

ISO27001 standard emphasizes a risk-based approach, so the audit process should consider the potential risks and impacts associated with failing to meet the expectations of interested parties. Additionally, regular audits and reviews help ensure the continual improvement of the organization's ISMS in response to changing stakeholder needs and expectations.